What We Collect and Why We Collect It
When you create an account, we collect the information needed to verify your identity — your name, date of birth, address, and a government-issued ID image. This is a legal requirement tied to state-level licensing and financial compliance, not a choice we made casually. When you
-
1
fund your account through PayPal or Venmo, we receive a transaction reference and your linked email address; we do not store your full PayPal credentials or bank details on our servers. Play+ prepaid card transactions generate a card token that is held only long enough to
-
2
process your deposit or payout. We also collect device data — browser type, IP address, operating system — to protect your account from unauthorized access. If you use live chat or email support, those conversation logs are retained so our team can follow up on unresolved
-
3
issues. You can request a copy of everything we hold on you, and players in Charlotte can reach our privacy team through the same account-settings path available to all eligible US account holders. Data is not shared with advertisers, and we do not sell personal information
-
4
to any third party for marketing purposes. Jurisdiction-based rules apply; your specific rights depend on the state where you access the platform.
Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.